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Customer Service & Tech support in Italian language in Αθήνα at Kariera Hiring Solutions

Date Posted: 11/5/2018

Job Snapshot

Job Description

Our Hiring Solutions Team on behalf of its client-companies is looking for potential candidates to cover the positions of  Customer Service, Technical Support, and IT Help desk agents in Italian language.

The Customer Service department is to provide information and customer advice and handle any inquiries that require product or service support.

Provided:

  • Competitive salary
  • Opportunities for career progress
  • Production Bonus
  • Great Benefits & Discounts 
  • Career Development Opportunities
  • Induction Program
  • Relocation package

Job Requirements

Main Responsibilities

Incident Management:

  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
  • Assign unresolved Incidents to appropriate Tier 2 Support Group
  • Log all Incident/Service Request details, allocating categorization and prioritization codes
  • Keep users informed about their Incidents’ status at agreed intervals
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests

Provide 1st line support to end users (remotely) related to computer systems, software, hardware and Mobile devices.  Properly escalates unresolved queries to the next level of support.

 

Requirements

  • Native speakers of Italian language
  • Strong knowledge of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS.
  • Experience using of Microsoft Office products (e.g., MS WORD, EXCEL, PowerPoint, Outlook).
  • Good understanding of computer systems, mobile devices and other tech products.
  • Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions.
  • Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
  • Possession of excellent oral and written communication skills, including high proficiency in the English language.
  • Ability to work under pressure and recognize the importance of teamwork in the support environment.
  • ΙΤ Βachelor's degree is considered an advantage