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Customer Service & Tech support in Portuguese in Αθήνα at Kariera Hiring Solutions

Date Posted: 1/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Αθήνα
  • Experience:
    Not Specified
  • Date Posted:
    1/10/2019

Job Description

Our Hiring Solutions Team on behalf of its client-companies is looking for potential candidates to cover the positions of Customer Service, Technical Support,  in Portuguese language.

The Customer Service department is to provide information and customer advice and handle any inquiries that require product or service support.

Provided:

  • Competitive salary
  • Opportunities for career progress
  • Production Bonus
  • Great Benefits & Discounts 
  • Career Development Opportunities
  • Induction Program
  • Work in shifts

Job Requirements

Main Responsibilities

  • Receive customers questions, complaints, and comments 
  • Treat customers with respect and do whatever he can, within company policies, to make sure customers are satisfied with their purchases
  • Respond to customer needs via email or phone quickly and efficiently
  • Communicate internally with other departments, following pending issues related to customer's requests
  • Provide outbound services via email and phone
  • Always be updated with company's product, promos, policy and changes as required
  • Update customers database
  • Collaborating with team/shift leader & colleagues

Requirements

  • Native speakers of Portuguese language
  • Fluent English speakers, and Greek speakers preferably 
  • Experience using of Microsoft Office products 
  • Good understanding of computer systems, mobile devices 
  • Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
  • Possession of excellent oral and written communication skills, including high proficiency in the English language.
  • Ability to work under pressure and recognize the importance of teamwork in the support environment.

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