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German/English Travel Agents for Customer service in Αθήνα at Kariera Hiring Solutions

Date Posted: 10/18/2018

Job Snapshot

Job Description

Hiring Solutions team is looking on behalf of a client-company, for Native German speakers to work as Travel agents.

Our company-client is one of the top Online travel agencies in the world. It has excellent working conditions, and currently searches to expand its German Customer service team.

As a Travel agent, one will assist the clients in completing their travel itineraries over the phone or email while handling our reservation systems. In order to ensure a flawless and positive customer experience, all the agents have a friendly attitude and enjoy helping others! Position reports to a team leader.

Qualifications

  • Fluency in German (oral and written) as well as excellent command of the English language is required
  • Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
  • Computer literacy

The company offers:

  • A relaxed & fun work environment 
  • Training
  • The chance to work with passionate professionals and grow professionally
  • Competitive salary
  • Complimentary private health insurance
  • Easy access through Public means of Transport

Job Requirements

Responsibilities

  • Receive & process incoming calls & emails
  • Manage customers’ requests
  • Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Manage flight schedule changes/cancellations
  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
  • Report technical issues, customers’ complaints and other problems