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IT Support Engineer (American - English speaker) in Αθήνα at Kariera Hiring Solutions

Date Posted: 3/27/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Αθήνα
  • Experience:
    Not Specified
  • Date Posted:
    3/27/2019

Job Description

Our Hiring Solutions Team is looking, on behalf of it's client, a fast growing SaaS company a:

 

IT Support Engineer (American - English Speaker)

 

As a Support Engineer you will serve the USA based customers via e-mail or phone, working mostly remotely, 16:00 – 00:00 (GR time).

 

Responsibilities:

  • Provide remote assistance to (SSH) to customers setting up their Player, mostly dealing with network issues
  • Work on technical troubleshooting, acting as a liaison for the development team
  • Answering inquiries on pricing, features or project opportunities
  • Proactively reach out to customers and provide assistance, in case it is needed
  • Thoroughly test new features and new versions, prior as well as after release
  • Create technical content, such as user documentation, and hand it over to our copywriters for editing

Job Requirements

 Requirements:  

  • Close to native English speaker
  • Some prior experience in IT administration and/or technical support
  • Good Knowledge of Linux administration and Networking
  • Advanced problem solving and customer support skills